Cookie Policy

What cookies are

Cookies are small text files that a website may store on your computer, phone, tablet, or other device.

Cookies can help a website:

• operate correctly and securely;
• remember choices and preferences;
• maintain account or checkout sessions;
• provide access to protected course content;
• understand how visitors use the website.

Some cookies are removed when you close your browser. These are commonly called session cookies. Others remain for a defined period or until you delete them. These are commonly called persistent cookies.

In this policy, references to cookies also include pixels, local storage, scripts, tags, and other technologies that store information on or access information from your device.

Cookie categories

We currently use two main categories of cookies:

Necessary cookies

Necessary cookies support functions that are required to provide the website or a feature you have requested. They may be used for:

• website and account security;
• remembering your cookie choices and selected language;
• loading pages correctly;
• processing forms;
• maintaining a login session;
• remembering the contents of a shopping basket;
• providing checkout or payment functionality;
• providing access to protected course content.

Necessary cookies do not require consent where they are used only for a legally exempt purpose, such as transmitting a communication or providing a feature or service you have requested.

They cannot normally be disabled through the website’s cookie controls. You may be able to block them through your browser, but doing so can prevent parts of the website from working.

Analytics cookies

Analytics cookies help us understand general patterns in how visitors use the website.

Depending on your choices, analytics may help us understand:

• which pages are visited;
• how visitors move through the website;
• how long visitors spend on pages;
• which devices and browsers are used;
• the approximate country or region of a visit;
• how visitors arrived at the website;
• whether pages or features function as intended.

Google Analytics and MonsterInsights

We use Google Analytics 4 through MonsterInsights to understand general website use. MonsterInsights helps connect the website to Google Analytics; Google Analytics provides the measurement service.

If you consent, Google Analytics may use cookies to distinguish visitors, maintain session information, and create reports about website use.

Information processed may include:

• cookie and device identifiers;
• approximate location information derived from an IP address; Google states that Analytics does not log or store individual IP addresses;
• browser, device, and operating-system information;
• pages viewed and interactions;
• referral and campaign information;
• dates, times, and approximate session duration.

Analytics information is used to understand website performance and improve CSA’s educational content. We do not use Google Analytics to diagnose mental-health conditions or provide individualised treatment.

Google may process analytics data in countries outside the United Kingdom, European Economic Area, or Switzerland. Further information about international transfers and our use of service providers is available in the Privacy Policy.

Analytics cookies remain disabled unless you consent to them.

Managing your preferences

When you first visit the website, the cookie banner allows you to:

• accept optional analytics cookies;
• reject optional analytics cookies;
• review or manage your cookie preferences.

Rejecting optional cookies is intended to be as easy as accepting them. You can continue using the main website after rejecting analytics cookies.

You can change or withdraw your choice at any time through the cookie-settings option available on the website.

Withdrawing consent does not affect processing that took place lawfully before withdrawal. It prevents the relevant optional technologies from being used in the future, subject to the time needed for the preference to take effect.

You can also delete or block cookies through your browser settings. Most browsers let you:

• view stored cookies;
• delete some or all cookies;
• block cookies from particular websites;
• block third-party cookies;
• receive a warning before cookies are stored.

Blocking all cookies may prevent login, checkout, course access, consent preferences, or other necessary features from working correctly.

Cookies and personal data

Cookie identifiers, IP-derived location information, device information, and associated usage data may constitute personal data when they identify or can reasonably be linked to an individual.

Where cookie-related information is personal data, we process it in accordance with applicable data protection law and our Privacy Policy.

Cookie and analytics information is not used by CSA to diagnose you, assess your mental health, provide crisis support, or make solely automated decisions that have legal or similarly significant effects.

Changes to this policy

We may update this Cookie Policy when our website features, service providers, technologies, or legal obligations change.

The latest version will be published on this page with an updated revision date.

If we introduce a new optional purpose, add a materially different third party, or make another change that is not covered by your existing consent, we will update the cookie controls and request fresh consent where required.