Refund Policy
Last updated: July 5, 2026
This Refund Policy explains how refunds and cancellations work for digital products, online courses, and other paid educational resources purchased from Conquer Social Anxiety.
Conquer Social Anxiety provides digital educational resources only. We do not sell physical products.
Nothing in this Refund Policy limits your statutory consumer rights.
On this page
- Who we are
- Products covered by this policy
- Educational products only
- Digital content and cancellation rights
- Refund requests
- When refunds may not be available
- Technical problems
- Duplicate purchases or payment errors
- How refunds are processed
- Access after refund
- Free resources
- Changes to this policy
- Contact
1. Who We Are
This website is operated by Conquer Social Anxiety Ltd.
Contact:
Conquer Social Anxiety Ltd
Email: contact@conquersocialanxiety.com
2. Products Covered by This Policy
This Refund Policy may apply to:
- eBooks;
- downloadable resources;
- online courses;
- digital educational products;
- other paid digital materials offered by Conquer Social Anxiety.
Specific refund or cancellation terms may also be shown on the relevant sales page, checkout page, or product page. If specific product terms are provided, they apply together with this Refund Policy.
3. Educational Products Only
Conquer Social Anxiety products are educational in nature.
Educational content, not treatment
They are not psychotherapy, diagnosis, individualized treatment, medical advice, mental health advice, crisis support, or a substitute for working with a qualified professional.
We do not guarantee specific mental health, emotional, social, professional, academic, or personal outcomes from using our digital products, courses, or resources.
Please read our Medical and Mental Health Disclaimer before purchasing or using any paid resource.
4. Digital Content and Cancellation Rights
Digital products and online courses are different from physical products because access may begin immediately after purchase.
Where required by law, before you receive immediate access to digital content, we may ask you to confirm that:
- you want immediate access to the digital content; and
- you understand that you may lose your 14-day right to cancel once access begins.
If you do not agree to immediate access, access to the digital content may be delayed until the applicable cancellation period has ended.
Nothing in this section affects rights that cannot be excluded or limited under applicable law.
5. Refund Requests
Unless a different refund policy is stated on the relevant product or checkout page, you may request a refund within 14 days of purchase.
To request a refund, email:
contact@conquersocialanxiety.com
Please include:
- your name;
- the email address used for the purchase;
- the product or course purchased;
- your order number, if available;
- a clear statement that you are requesting a refund.
We may ask for additional information if needed to identify your order.
6. When Refunds May Not Be Available
Refunds may not be available where:
- you have already accessed, downloaded, streamed, or used digital content after confirming that you wanted immediate access and understood that cancellation rights may be affected;
- the refund period has expired;
- the product terms clearly stated different refund conditions at the time of purchase;
- the request appears fraudulent, abusive, or inconsistent with normal personal use;
- access has been shared, copied, misused, or used in violation of our Terms of Service.
This does not affect any rights you may have if digital content is faulty, not as described, unavailable, or otherwise does not meet legal requirements.
7. Technical Problems
If you have trouble accessing a digital product, course, download, or account, please contact us first so we can try to resolve the issue.
Email:
contact@conquersocialanxiety.com
If we cannot provide access to a product you purchased, or if there is a confirmed technical issue that prevents reasonable use of the product, we will offer an appropriate solution. This may include restoring access, providing an alternative download or access method, or issuing a refund where appropriate.
8. Duplicate Purchases or Payment Errors
If you believe you were charged twice, purchased the wrong product by mistake, or experienced a payment error, contact us as soon as possible.
Email:
contact@conquersocialanxiety.com
We will review the issue and, where appropriate, correct the transaction or issue a refund.
9. How Refunds Are Processed
If your refund is approved, we will issue the refund to the original payment method where possible.
Refunds are usually processed within 14 days after approval.
The time it takes for the refunded amount to appear in your account may depend on your bank, card provider, PayPal, Stripe, or other payment processor.
10. Access After Refund
If a refund is issued, your access to the refunded digital product, course, download, or related materials may be removed.
You agree not to continue using, copying, sharing, distributing, or relying on refunded materials after access has been revoked.
11. Free Resources
Free resources, including free email courses, free downloads, and free educational materials, do not involve payment and therefore are not covered by refund terms.
You can unsubscribe from email resources at any time using the unsubscribe link in our emails.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
The Refund Policy that applies to your purchase is the version in effect at the time of purchase, unless a change is required by law or is more favorable to you.
13. Contact
If you have questions about this Refund Policy or want to request a refund, contact:
Conquer Social Anxiety Ltd
Email: contact@conquersocialanxiety.com