Refund Policy
Last updated: July 22, 2026
This Refund Policy explains how refunds and cancellations work for digital products, online courses, subscriptions, and other paid educational resources purchased from Conquer Social Anxiety.
Conquer Social Anxiety currently provides digital educational resources. We do not currently sell physical products.
Your consumer rights
Nothing in this Refund Policy excludes, restricts, or replaces any statutory consumer rights that apply to your purchase.
On this page
- Who we are
- Products covered by this policy
- Educational products only
- Statutory consumer rights
- Digital content and cancellation rights
- Online courses and services
- Voluntary refund requests
- When a voluntary refund may not be available
- Faulty or misdescribed content
- Technical problems
- Duplicate purchases and payment errors
- Subscriptions
- How refunds are processed
- Access after a refund
- Free resources
- Changes to this policy
- Contact
Who we are
This website is operated by Conquer Social Anxiety Ltd, a company registered in England and Wales.
Conquer Social Anxiety Ltd
Company number: 13555615
Registered office:
20–22 Wenlock Road
London N1 7GU
United Kingdom
Products covered by this policy
This Refund Policy may apply to:
- eBooks;
- downloadable worksheets and resources;
- online courses;
- digital educational products;
- paid subscriptions;
- other paid digital materials offered by Conquer Social Anxiety.
Additional refund, cancellation, access, or subscription terms may be presented on the relevant sales or checkout page. Those terms form part of your purchase agreement.
Product-specific terms may give you additional or more generous rights. They do not reduce statutory rights that apply to your purchase.
Educational products only
Conquer Social Anxiety products and courses are educational in nature.
Educational content, not treatment
CSA products are not psychotherapy, diagnosis, individualized treatment, medical advice, crisis support, or a substitute for working with an appropriately qualified professional.
We do not promise that a product, course, or resource will produce a particular mental-health, emotional, social, professional, academic, or personal outcome.
The absence of a particular personal result does not, by itself, mean that a product is faulty. This does not affect your rights if the product is defective, unavailable, not as described, or otherwise fails to meet an applicable legal standard.
Please read our Medical and Mental Health Disclaimer before purchasing or using a paid resource.
Statutory consumer rights
Depending on where you live, consumer law may give you rights concerning:
- pre-contract information;
- cancellation or cooling-off periods;
- faulty, unavailable, or misdescribed digital content;
- services not provided with reasonable care and skill;
- repairs, replacement access, price reductions, or refunds;
- subscriptions and recurring payments.
These rights may apply regardless of the voluntary refund terms described elsewhere in this policy.
If you are a consumer outside the United Kingdom, you may also have mandatory rights under the law of the country where you ordinarily live.
Digital content and cancellation rights
Downloadable products, eBooks, streaming materials, and some course resources may qualify as digital content. Because digital content can be supplied immediately and cannot normally be returned in the same way as a physical product, special cancellation rules may apply.
Where required by law, we will not begin supplying digital content during an applicable 14-day cancellation period unless you:
- expressly consent to supply beginning before the cancellation period ends; and
- acknowledge that your statutory right to cancel will be lost when supply begins.
Where required, your express consent and acknowledgement will also be included in the order confirmation or another record that you can retain.
If you provide the required consent and acknowledgement, your statutory cancellation right for that digital content may end when supply begins. This does not remove your rights if the content is faulty, not as described, or otherwise fails to meet legal requirements.
If the required consent, acknowledgement, or confirmation has not been obtained, you retain the rights provided by applicable law and may not be required to pay for digital content supplied during the cancellation period.
If you do not agree to immediate supply, access may be delayed until the applicable cancellation period has ended.
Online courses and services
Some online courses or related offerings may include a service element rather than consisting solely of downloadable or streaming digital content.
Where an applicable cancellation period exists and you request that a service begin during that period, we may ask you to make an express request for early performance.
If you cancel after the service has begun but before it has been fully performed, you may be required to pay a proportionate amount for the service already supplied, where permitted by law and where the required information was provided beforehand.
A statutory cancellation right for a service may be lost once the service has been fully performed if you expressly requested early performance and acknowledged that the right would be lost upon full performance.
Voluntary refund requests
Unless different terms were clearly presented before purchase, CSA offers a voluntary 14-day period in which you may submit a refund request.
This voluntary policy is separate from your statutory rights. Submitting a request does not automatically guarantee a discretionary refund, particularly where digital content has already been fully supplied or substantially used.
To request a refund, email:
contact@conquersocialanxiety.com
Please include:
- your name;
- the email address used for the purchase;
- the product, course, or subscription purchased;
- your order number, if available;
- a clear statement that you are requesting a refund or cancelling the contract.
You do not need to provide a reason when exercising a statutory cancellation right. For a voluntary refund request, information about the reason may help us understand the issue, but you are not required to provide personal medical or mental-health details.
We may request limited additional information where reasonably necessary to identify the order, verify the purchaser, or investigate a payment problem.
When a voluntary refund may not be available
A voluntary refund may be declined where:
- the voluntary refund-request period has expired;
- digital content has already been downloaded, streamed, accessed, or substantially used;
- you expressly requested immediate supply and validly acknowledged the loss of an applicable cancellation right;
- the product-specific terms clearly disclosed different voluntary refund conditions before purchase;
- the request is fraudulent or forms part of repeated or abusive refund activity;
- account access or materials have been shared, copied, redistributed, or materially misused in breach of the Terms of Service.
We will consider the individual circumstances and apply voluntary refund limitations reasonably.
Statutory rights still apply
These limitations apply only to voluntary or discretionary refunds. They do not remove any remedy or cancellation right provided by applicable law.
Faulty or misdescribed content
Paid digital content must meet the standards required by applicable consumer law. Depending on the law that applies, this may include requirements that the content:
- matches its description;
- is of satisfactory quality;
- is reasonably fit for a purpose made known and accepted before purchase;
- is supplied as agreed.
If a product or course does not meet an applicable legal standard, contact us and describe the problem. Depending on the circumstances and the law that applies, an appropriate remedy may include:
- restoring or correcting access;
- repairing or replacing the digital content;
- providing an alternative format or delivery method;
- a price reduction;
- a full or proportionate refund.
We will not require you to accept a remedy that would deprive you of a stronger statutory right.
Technical problems
If you cannot access a digital product, course, download, or account, please contact us so we can investigate the issue.
Email: contact@conquersocialanxiety.com
It is helpful if you provide:
- the product or course involved;
- the email address used for the purchase;
- a description of the problem;
- any relevant error message;
- your device and browser, where relevant.
You do not need to provide personal medical or mental-health information.
If we cannot provide reasonable access to a purchased product, we will offer an appropriate remedy. This may include restoring access, correcting the problem, providing an alternative access method, replacing the content, reducing the price, or issuing a refund, depending on the circumstances and applicable law.
Duplicate purchases and payment errors
If you believe you were charged more than once, purchased the wrong product by mistake, were charged an incorrect amount, or experienced another payment error, contact us as soon as possible.
Email: contact@conquersocialanxiety.com
We will review the transaction and, where an error is confirmed, correct it or refund the amount that should not have been charged.
Subscriptions
If CSA offers a paid subscription, the following information will be presented before you subscribe:
- the price and payment frequency;
- the initial duration or minimum term, if any;
- whether and how the subscription renews;
- how to cancel;
- when cancellation takes effect;
- any applicable refund or cooling-off rights.
You can cancel a subscription using the method explained when you subscribe or by contacting us. Cancellation normally prevents future renewal payments but does not necessarily create a refund for a period that has already begun.
Any applicable statutory cooling-off, renewal, or termination rights remain unaffected.
If a payment is taken after a cancellation has validly taken effect, contact us so we can investigate and refund any confirmed overpayment.
How refunds are processed
Where you exercise a statutory cancellation right and are entitled to repayment, we will issue the refund without undue delay and within the period required by applicable law.
Under current UK distance-selling rules, this will generally be no later than 14 days after we are informed of a valid cancellation for digital content or services.
A voluntary or discretionary refund will normally be issued within 14 days after we confirm that it has been approved.
Refunds will normally be made using the same payment method used for the original transaction unless you expressly agree to another method or the original method is no longer available.
After we issue a refund, the time needed for the amount to appear in your account depends on your bank, card provider, PayPal, Stripe, or other payment processor.
We do not charge a fee for issuing an approved refund. Currency conversion or external banking charges outside our control may affect the amount ultimately shown in your account.
Access after a refund
If a full refund is issued, access to the refunded product, course, download, subscription, or related materials may be withdrawn.
Where reasonably possible, you must stop using and delete downloaded copies of fully refunded materials. You must not continue sharing, distributing, publishing, selling, or commercially exploiting them.
This does not prevent you from retaining information that must be kept for legal, accounting, evidential, or accessibility reasons, nor does it restrict a use permitted by applicable law.
If only a partial refund or price reduction is issued, any continuing access will be explained when the remedy is agreed.
Free resources
Free email courses, downloads, articles, and other free educational resources do not involve a purchase and are therefore not covered by the monetary refund provisions of this policy.
You can unsubscribe from email resources at any time by using the unsubscribe link included in an email.
If you experience an accessibility or technical problem with a free resource, you are welcome to contact us.
Changes to this policy
We may update this Refund Policy when our products, payment arrangements, business practices, or legal obligations change.
The current version will be published on this page with an updated revision date.
The version presented when you made a purchase will generally continue to apply to that purchase. A later change will not retrospectively reduce your contractual or statutory rights.
A later version may apply where the change is required by law, you expressly agree to it, or it gives you more favourable rights.
Contact
If you have a question about this Refund Policy, a purchase, a cancellation, or a refund request, contact:
Conquer Social Anxiety Ltd
20–22 Wenlock Road
London N1 7GU
United Kingdom
Continue Learning
These pages provide additional legal, product, privacy, and website-use information.
Read the terms that apply when using this website and CSA resources.
Understand the limits of CSA’s educational content and paid resources.
Learn how CSA collects, uses, stores, shares, and protects personal data.
Contact CSA about purchases, refunds, access, or website-related questions.
CSA provides educational information—not emergency support and not a substitute for professional diagnosis, treatment, or psychotherapy. If you are in immediate danger or experiencing an acute crisis, contact an appropriate local service immediately. For more information, see Crisis Help and the Medical and Mental Health Disclaimer.